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JLoo Beauty Experts
505 8th Ave, Suite 23-03, New York, NY 10018
(212) 655-9820
Part 1: Privacy Policy
JLoo Beauty Experts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, visit our website at www.jloobeautyexperts.com, or communicate with us including via SMS/text message.
Your privacy is essential to us. We collect, use, communicate, disclose, and use personal information in accordance with the following principles:
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use personal information solely to fulfill those specified purposes.
- We will only retain personal information as long as necessary.
- We will collect personal information by lawful and fair means, with the knowledge or consent of the individual concerned.
- Personal data will be kept accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards.
- We will make readily available to customers information about our policies and practices.
Questions? Contact us at info@jloobeautyexperts.com or (212) 655-9820.
1. Information We Collect
We collect personal information you voluntarily provide when booking, contacting us, signing up for SMS updates, or using our services:
- Full name
- Email address
- Mailing address
- Mobile phone number (including for SMS communications)
- Health information relevant to your treatments
- Payment and billing information
- IP address and device/browser data when visiting our website
We also collect information automatically as you navigate our site, including usage data, device type, pages visited, links clicked, and location derived from your IP address.
2. How We Use Your Information
We use your personal information to:
- Provide medspa services and manage your appointments
- Send appointment confirmations, reminders, and service-related updates via SMS or email
- Send marketing and promotional SMS messages to clients who have separately and explicitly opted in
- Process payments and maintain billing records
- Respond to inquiries and provide customer support
- Improve our website and services through anonymized analytics
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted service providers who perform services on our behalf:
- Twilio, Inc. — for SMS/text message delivery
- Workee (Jeeny AI) — for booking and marketing automation
- Zenoti — for booking and appointment management
- Payment processors (including CareCredit, Cherry Pay, major credit card processors)
SMS Opt-In Data: We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party or affiliate for their own marketing or promotional purposes. SMS opt-in data is shared solely with Twilio, Inc. to facilitate delivery of messages you have consented to receive. JLoo Beauty Experts will not sell, rent, or share collected mobile numbers. Twilio is contractually prohibited from using this data for any independent marketing purpose.
We may also disclose personal information where required by law or to protect the rights and safety of our clients and staff.
4. SMS / Text Message Communications
JLoo Beauty Experts uses SMS text messaging to communicate with clients who have provided explicit consent. We operate a two-checkbox opt-in system that separates informational and marketing messages.
Types of Messages
Informational & Service-Related Messages (Required Consent) — with your consent via a required checkbox, we send:
- Appointment confirmations and reminders
- Booking updates and schedule changes
- Post-visit follow-ups and service updates
- Account and membership updates
Marketing & Promotional Messages (Optional Consent) — only if you separately and explicitly opt in via an optional unchecked checkbox, we may send:
- Seasonal deals and special offers
- Membership and loyalty promotions
- New service and product announcements
Consent to marketing messages is optional and never a condition of receiving services or booking an appointment.
How to Opt In
- Online booking: two separate checkboxes during the booking process — informational (required) and marketing (optional, unchecked by default)
- Website contact form or in-person consent form
- Third-party reservation systems (Zenoti)
How to Opt Out
- Reply STOP to any SMS message — you will receive one confirmation and no further messages within 24 hours
- Reply HELP for assistance — you will receive our phone number, email, and website
- Contact us at info@jloobeautyexperts.com or (212) 655-9820
Message Frequency & Rates
Messages are recurring and message frequency varies based on your appointment schedule and preferences. MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages. Not all carriers are supported.
5. Data Retention
We retain your personal information as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request deletion of your data at any time by emailing info@jloobeautyexperts.com. These terms remain in effect after your account is disabled.
6. Security
We protect your data with secure storage measures to prevent unauthorized access, loss, or modification. Access to personal information is limited to staff with a legitimate business need. No data transmission is 100% secure, but we use industry-standard safeguards.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent to SMS communications at any time by replying STOP or emailing us
- Permanently disable your account by emailing info@jloobeautyexperts.com
You can see what information is deleted and what we continue to store after account disabling in this privacy policy.
8. Cookies & Tracking
We collect information automatically as you navigate our site through analytics providers. This includes device type, IP address, pages visited, and usage patterns. This data is used solely to improve our services.
9. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website. These terms remain in effect after your account is disabled.
10. Contact Us
JLoo Beauty Experts
505 8th Ave, Suite 23-03, New York, NY 10018
Phone: (212) 655-9820
Email: info@jloobeautyexperts.com
Website: www.jloobeautyexperts.com
Part 2: Terms of Use & Spa Policies
These Terms of Use and Spa Policies govern your use of JLoo Beauty Experts’ website and services. By booking an appointment or using our services, you agree to these terms.
1. SMS Messaging Terms
By opting in to receive SMS messages from JLoo Beauty Experts, you agree to:
- Authorize JLoo Beauty Experts to send text messages using an automated system
- Informational messages require consent via a required checkbox at booking
- Marketing messages require separate, optional consent via an unchecked checkbox
- Consent is not a condition of purchase
- Message and data rates may apply; message frequency varies
- Reply STOP to opt out at any time
- Reply HELP for support: (212) 655-9820 or info@jloobeautyexperts.com
SMS opt-in data will not be shared with third parties for marketing purposes. Mobile numbers are used solely to deliver messages you have consented to receive.
2. Your Responsibilities as Our Guest
- Communicate your skin concerns, preferences, and expectations
- Provide complete and accurate health information and reasons for your visit
- Treat staff and other guests with courtesy and respect
- Follow post-treatment care and instructions
- Use products and therapies as directed
- Adhere to our published policies and procedures
3. Your Rights as Our Guest
- A clean, safe, and comfortable environment
- The right to stop a treatment at any time for safety reasons
- Be treated with consideration, dignity, and respect
- Confidential treatment of your disclosed health information
- Trained staff who conduct treatments according to protocols and policies
- The right to ask questions about your experience, staff training, licensing, and certification
4. Customer Satisfaction
Your satisfaction is very important to us. If you are not satisfied with any service received, please notify us within 7 days of your appointment.
5. Gratuity
A minimum of 15% gratuity is appreciated for satisfied service. We automatically add 18% gratuity to all medspa services for groups of 3 or more.
6. Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to the medspa atmosphere.
7. Payment & Deposits
We accept Visa, MasterCard, American Express, Discover, Cherry Pay, and CareCredit. A credit card is required to hold all appointments.
8. JLoo Beauty Experts Appointment Confirmation & Cancellation Policy
At JLoo Beauty Experts, we are committed to providing exceptional care while ensuring appointment availability for all clients. To help us serve everyone efficiently, please review our appointment confirmation and cancellation policy below.
Appointment Confirmation
To secure your reserved appointment, we will make multiple attempts to obtain your confirmation.
- Our AI Receptionist may call you up to 2–3 times before your appointment.
- You will receive automated text reminders:
- 48 hours before your appointment
- 24 hours before your appointment
- If we still have not received your confirmation, our team will also personally call and text you.
Unconfirmed Appointments
If we do not receive your confirmation by 24 hours before your scheduled appointment, your appointment will be automatically canceled so we may offer the time to clients on our waitlist.
Cancellation & No-Show Policy
New Clients
We understand that unexpected situations may arise.
- Your first late cancellation (within 24 hours) or no-show may receive a one-time courtesy waiver of the $100 cancellation fee, at management's discretion.
- Any second or subsequent late cancellation or no-show will incur a $100 cancellation fee.
- Once a cancellation or no-show fee has been applied, a new deposit is required to reserve any future appointment.
Existing Clients
Appointments booked with treatment packages also require confirmation.
- If your appointment is not confirmed at least 24 hours in advance, it will be canceled without penalty.
- Once you have confirmed your appointment, that time is reserved exclusively for you.
- If you cancel within 24 hours after confirming or do not show up, the scheduled treatment will be deducted from your package and considered redeemed.
- If a no-show or cancellation fee applies, a $100 fee will be charged.
- If you wish to reschedule after a late cancellation or no-show, a new deposit is required to secure your next appointment.
Late Arrivals
If you are running late, please call or text us as soon as possible.
Clients who arrive more than 15 minutes late may or may not be seen, depending on the provider's availability and the schedule for the day.
Arriving late does not automatically count as a no-show, especially if you have communicated with us. However, if we are unable to accommodate your appointment due to your late arrival, it may need to be canceled, and the applicable cancellation policy may apply.
Rescheduling
- Rescheduling requests made 24 hours or more before your appointment may be completed without penalty.
- Rescheduling within 24 hours after confirming your appointment is considered a late cancellation, and the applicable $100 cancellation fee will apply.
- A new deposit is required to reserve any rescheduled appointment following a late cancellation or no-show.
By booking an appointment with JLoo Beauty Experts, you acknowledge and agree to this Appointment Confirmation & Cancellation Policy.
Thank you for respecting our scheduling policies. These guidelines allow us to provide timely care, minimize unused appointment times, and accommodate clients waiting for available appointments.
9. Consultations Policy
We provide free consultations and in-depth skin analysis with one of our expert providers. Consultations include education about your unique skin type, a comprehensive discussion of all available options, and a clear plan of action based on your individual goals.
10. Pricing & Prepayments
Pricing for facials, cosmetic injectable services, and products is subject to change at any time. Once prepaid, you have up to 1 year to redeem purchased services. If there are payment issues (chargebacks, fraud) with a client’s card, we reserve the right to require cash payment for future services
11. Returns & Refunds
- Skincare products may be returned in original, unopened packaging within 30 days of purchase
- We do not accept returns on opened or used products, gift cards, or exchanges
- Prepayments are refundable within 10 days of purchase
- Services received cannot be refunded
- Training course payments are non-refundable
12. Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents make other arrangements for children while receiving services. Clients under 18 must be accompanied by an adult.
13. Pet Policy
For the health and safety of our clients, no outside pets are permitted. Only working service animals are allowed.
14. Gift Cards
Gift cards are not refundable or redeemable for cash and may not be used for gratuities.
15. Food & Beverages
No outside food or alcoholic beverages may be brought to the medspa. Water, coffee, and tea are provided before and after your service.
16. Accessibility
A handicap-accessible ramp and lower-level service rooms are available. JLoo Beauty Experts is accessible via ground floor elevator and can accommodate wheelchairs. Handicap-accessible restrooms are available.
Please inform us at booking if you require accessibility accommodations. Staff are not permitted to lift people onto treatment chairs; if such assistance is required, please bring a personal care attendant.
17. Indemnification
You agree to defend, indemnify and hold harmless JLoo Beauty Experts, its affiliates, directors, officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising from: (a) your use of or inability to use our services; (b) your provision or receipt of a treatment; (c) your travel in connection with a treatment; (d) your interaction with any other user; (e) any claim that you violated any provision of this Agreement; (f) any violation of this Agreement by you or any other person using your account; (g) any harm to person or property resulting from your acts or omissions; (h) the Company’s use, disclosure, or preservation of user content; or (i) your violation of any rights of another, including intellectual property rights.
18. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of JLoo Beauty Experts and protected by applicable intellectual property laws. You may not reproduce or use our content without written permission.
19. Governing Law
These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.
20. Changes to Terms
We may update these Terms at any time. Continued use of our website or services after changes constitutes acceptance of the updated terms.
21. Contact
JLoo Beauty Experts
505 8th Ave, Suite 23-03, New York, NY 10018
(212) 655-9820